Our brownies are all handmade to order and therefore collection can not be arranged until the order has been processed. We aim to have your order ready for delivery within 5 working days but we do ask that you allow up to 10 working days before contacting us, unless earlier delivery has been arranged prior to order.
- Credit/Debit Card
We get very few of these, but when we do, we take them seriously. So if you’re at all unhappy with your brownies, send them back. But please do so within three days, so we can get a fair idea of the problem. (After that they’d be a bit past it anyway.)
Whilst we try our best to include the notes customers leave, we cannot guarantee that notes are included.
You’ll have to be quick, to be honest. Once we’ve baked your batch, we can’t take cancellations or offer a refund.
We’re committed to your privacy. We’ll always keep your data safe and secure. This policy defines what information we collect about you and how we use it.
The thefunkybrownieco.co.uk website ("The Funky Brownie Co") is owned and operated by The Funky Brownie Co.
The information we collect and how we use it:
We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, submit a product review, or when you otherwise correspond with us.
We collect this information either because it is necessary in the performance of a contract with you, or in our legitimate interests to do so or to meet our legal obligations. Below details the data we collect and what it is used for.
Information we collect/Why:
Identifying information such as your name, addresses, email addresses and phone number.
So that we can send you service messages such as order updates.
To send you information about new products and promotions, which is in our legitimate interests to do so to improve our offering to you and to grow our business. We will always offer a way out of receiving our marketing messages. See the Marketing Messages section below.
So that you can make full use of site features like viewing and managing your orders and communicating with us.
So that we can provide you with assistance.
To prevent and detect fraud against either you or us – unfortunate, but absolutely essential
Your payment information
We do not store or process your card details ourselves, they are processed and stored via our contracted third party service provider. We encrypt your payment card details in your browser and securely transfer this data to our third party payment provider to process a payment.
Take payment, and give refunds
To prevent and detect fraud against either you or us – unfortunate, but absolutely essential
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
Provide customer service and support
Purchase history and saved items.
What you’ve bought and what you’ve stored in your basket for another time
So that you can buy things, if you can’t put stuff into a basket, you can’t buy it!
So that we can find out what you like and help improve our service to you
Information about your phone or laptop, and how you use our website
Information we collect when you browse our site including your IP address and device type, the browser you are using, and, if you choose to share it with us, your location data, as well as how you use our website.
Improve our website and give you the best possible experience
To prevent and detect fraud against either you or the funky brownie co – unfortunate, but absolutely essential
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies that do things to get your purchases to you, such as payment service providers. Each only receives the data they need to provide the relevant service, and strictly only for that purpose.
Professional service providers, such as marketing agencies, marketing system providers, advertising partners and website hosts who help us run our business.
These are the circumstances in which we may share some of your data with others:
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
We may provide third parties with aggregated but anonymised information and analytics about our customers for purposes including testing, research or analytics. Before we do so, we will make sure that that the information passed does not personally identify you.
We do not share your details with third parties for any other purpose.
If you have subscribed to receive our marketing or you have created an account or ordered from us, we will send you marketing messages by email (and occasionally by post) to share with you offers and information on products to keep you aware of what we’re up to and to help you see and find products.
This is in our legitimate interests to do so but we strive to provide you with choices regarding certain personal data uses, particularly around marketing. We will always offer a way out of receiving this marketing when you first create an account or purchase and in every marketing message afterwards. You can stop receiving marketing messages from us at any time.
You can do this:
Through the Communication Preferences in your The Funky Brownie Co account
By clicking on the ‘unsubscribe’ link in any email
By contacting us
We do not sell, rent or otherwise disclose your personal information to third parties for their marketing purposes without your explicit consent to that.
We do not allow third parties to track or collect your personal information on our sites for their own advertising purposes, without your consent.
Access, correction and deletion of your personal information
The following are your rights relating to your personal information and how to exercise them.
Your rights/How to exercise them:
The right to access the personal information we hold about you. Most of the information we hold about you is shown in your The Funky Brownie Co account. For anything else contact us and we would be happy to provide a complete list.
The right to request the correction of inaccurate personal information we hold about you. Most of the information we hold about you can be edited directly in your The Funky Brownie Co account. For anything else contact us and we would be happy to make any corrections for you.
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances Contact us to remove your data.
The right to stop direct marketing messages View and amend your communication preferences from your The Funky Brownie Co account (or within any marketing email that we send you).
The right to request that we transfer or port elements of your data either to you or another service provider.
Contact us with your request and we will provide you with the data you need in a portable format.
If you want to exercise your rights, have a complaint, or just have questions, please contact us
If you request that we stop processing some or all of your personal information or you withdraw (where applicable) your consent for our use or disclosure of your personal information for purposes set out in this privacy notice, we might not be able to provide you all of the Services and customer support offered to our users and authorised under this privacy notice and our Terms & Conditions.
Protecting your information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our sellers and any sub-contractors who need the information to perform a specific job are granted access to personally identifiable information.
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Keeping your information
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Services team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to The Funky Brownie Co using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.
Please note: to make full use of The Funky Brownie Co and to benefit from certain personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies. The Funky Brownie Co website (like many other shopping websites) will not work when cookies are blocked.
The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
The list below details the cookies used on The Funky Brownie Co. We have outlined who sets these cookies and their purpose. If the party reads something other than 'The Funky Brownie Co', these are our third party business partners who help us to enhance your browsing experience.
Strictly necessary: The Funky Brownie Co
Performance: Google Adwords; MSN/Bing; Double Click; Yahoo (Right Media)
Performance: Google Analytics
Functionality: Share This
Share This allows customers to share content, products and web pages from our website with other websites and social networking sites. The cookies used by Share This allow us to track the type of content, products and pages that our users are sharing to help us better understand which content is most engaging for our customers so that we can improve the content and customer experience in other areas of the website.
Performance: Social media plugins
Sites such as Facebook and Pinterest, serve cookies in order to be able to share and discuss The Funky Brownie Co’s products on social networks.
What is a cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.
Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. Cookies allow sites like The Funky Brownie Co to deliver you a personalised shopping experience.
The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket or buy them. To enable and manage cookies, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.